Policy On Chain Of Command and Communications

NOTICE: This Policy Is Current And In Effect

Tech Stop Chain-of-Command Policy

Purpose

This chain-of-command policy is established to ensure effective communication, streamline decision-making processes, and maintain a professional work environment within Tech Stop. Adherence to this policy is necessary to safeguard client confidentiality, maintain company reputation, and avoid any potential conflicts of interest.

Chain-of-Command Hierarchy

Tech Stop’s chain-of-command hierarchy is as follows:

• Security Officer/IT Technician: Each security officer and IT technician is responsible for the successful execution of their assigned duties and for adhering to the policies and procedures outlined by Tech Stop. Security officers and IT technicians are expected to report any issues or concerns to their immediate supervisor.

• Supervisor: The supervisor is responsible for overseeing multiple security officers/IT technicians and ensuring they perform their duties in compliance with company standards and policies. Supervisors are authorized to provide guidance, communicate essential information, and address any concerns or issues raised by the security officers/IT technicians under their charge.

• Shift Manager: The shift manager is responsible for overseeing multiple supervisors and ensuring that shifts run smoothly and efficiently. Along with managing the supervisors, they serve as a point of escalation for any unresolved security officer/IT technician issues or significant incidents that require immediate attention beyond the supervisor’s capacity.

• Operations Manager: The operations manager is responsible for overseeing the entire business operation within Tech Stop. They are in charge of coordinating and ensuring the efficient delivery of services, managing relationships with clients, and addressing any high-level security concerns.

• PPO/Owner: The PPO or owner of Tech Stop is the ultimate authority within the company and has the final say on significant company-wide decisions and policies. The PPO/Owner may delegate specific responsibilities to other managers or supervisors but reserves the right to intervene or make decisions as required.

Prohibited Contact with Clients

• Security officers/IT technicians are strictly prohibited from contacting Tech Stop’s clients unless specifically instructed or authorized by their post orders or requested by a supervisor.

• Client contact includes in-person interaction, phone calls, emails, letters, or any form of digital communication, without prior written approval or specific authorization.

• If there is a need to communicate with clients or address client concerns, security officers must always follow the established chain of command by reporting the matter to their supervisor, who will then follow the appropriate protocols or channels.

• Unauthorized contact with clients is considered a breach of professional conduct and may result in disciplinary action, up to and including termination of employment.

Reporting Violations or Concerns

• Any security officer/IT technician who becomes aware of a violation of the chain-of-command policy, including unauthorized client contact, should promptly report the incident to their immediate supervisor.

• Supervisors are responsible for documenting and addressing such violations, ensuring appropriate action is taken within their authorized scope.

• If the chain-of-command policy violation involves a supervisor or any higher-ranking personnel, security officers should escalate the issue to the next level in the chain-of-command or inform the Operations Manager directly.

• Any reports or concerns related to higher-ranking personnel within the chain-of-command can be escalated directly to the PPO/Owner.

Compliance and Enforcement

Violation of the chain-of-command policy, including unauthorized client contact, will be subject to investigation, and appropriate disciplinary actions will be taken based on the severity and circumstances surrounding the incident. Such actions may include verbal or written warnings, suspension, termination, or legal actions as appropriate.

All Tech Stop employees are required to review, understand, and comply with this policy. Any questions or concerns regarding this policy should be directed to the Human Resources department.