Guide To Basic CSR and Professionalism
General Code Of Professionalism[edit]
This Article Applies To Employees of Tech Stop
As an employee, you are a representative of Tech Stop, and as thus, every action you take makes an impression on the public's understanding of the business, it's values, and it's ability to serve it's clients.
As a business with a wide range of services, and especially as a business that deals with emergency response and security, we want to maintain an image of expertise, reliability, and an attitude of readiness to serve the needs of our clients.
In laymen terms, you should appear as if you belong on the work site, and act in such a way as to inspire confidence in not only the customer, but the community around you. You should steer away from becoming too intimately involved in the private affairs of clients and should not conduct yourself in a way un-befitting of a blue collar worker. Try to conduct yourself in a way as not to cause undue offense, harm, concern or stress from clients and the community around you.
Intro To Professionalism[edit]
There are a few things to keep in mind, when conducting yourself as an agent (employee) of Tech Stop. First and foremost, make sure you are not dressed in any criminally-affiliated or intentionally offensive clothing, and be sure to not wear any clothing that can result in injury to yourself or others.
When dealing with a customer, or on-site, make sure you are familiar with:
- why you are there
- what needs to be done
- what you need to work
- how you will you work (what is the process)
- what is expected of you from Tech Stop and the client
- a rough estimate of how long it will take you to accomplish the task
Intro To Customer Service[edit]
Customer service, in this instance, denotes:
- walking a customer through our services
- general advertising
- up-selling
- checking devices in
- checking devices out
- updating customers on the status of their services
- answering the phone
- pitching projects to clients (admin)